Automating IT Service Management: Where to Start

Many IT service desks are spinning their wheels trying to manage procedural and repetitive ITSM tasks like user management, onboarding, and name updates. According to a recent study from Information Week, sponsored by Team Dynamix, only 10% of organizations say they’re able to leverage an integration and workflow platform to handle these tasks automatically. Why is it so difficult and how can organizations finally get their automation efforts off the ground? Find out why and how this can be improved in this new webinar.

Available:
On Demand
Duration:
1h 00min

You can expect to learn:

  • Which ITSM processes are the best candidates for automation and will give you easy wins.
  • What pitfalls to avoid when rolling out automation.
  • How to reduce drain on the IT Service desk long-term.

Featured Speakers

  • Chris Tozzi
    Chris Tozzi
    Senior Lecturer in IT and Society
    Rensselaer Polytechnic Institute

    Chris Tozzi is a freelance technical writer and editor, specializing in topics such as DevOps, security, open source, and cloud computing. His most recent book, “For Fun and Profit: A History of the Free and Open Source Software Revolution,” was published by MIT Press in 2017. He is also Senior Lecturer in IT and Society at Rensselaer Polytechnic Institute in Troy, New York.

  • Andrew Graf
    Andrew Graf
    Chief Product Officer
    TeamDynamix

    Andrew is the Chief Product Strategist for TeamDynamix. His passion lies in helping organizations thrive in an ever-changing environment. As a co-founder of TeamDynamix, Andrew is well versed in the common issues facing IT leaders– as the need for increased IT Maturity rises, he is able to help map out a way forward.

  • Mark Hayes
    Mark Hayes
    Information Technology Leader
    Pima County

    Mark specializes in finding and delivering methods of increasing company profitability, liquidity and growth through analysis of operating methodologies and the computer systems which support them. As an I/T professional, his goal is to deliver improvements by applying his understanding of supply chain practices and delivering automation and analytical computer tools which allow businesses to dramatically impact their bottom line.

  • Ken Libutti
    Ken Libutti
    CIO
    Palm Beach State College

    Kenneth C. Libutti, MBA is the Chief Information Officer at Palm Beach State College. He received his BA from SUNY Stony Brook and his MBA in IT Management from Western Governors University. Mr. Libuttiserved in many different roles with Broward College over the course of a twenty-year career culminating in the Chief Business Officer (CBO) for the IT Department. This role included oversight of the Project Management Office. After his twenty-year career at Broward College, Mr. Libutti accepted the Chief Information Officer role at Palm Beach State College in February of 2016.

  • Sara Peters
    Sara Peters
    Editor-in-Chief
    InformationWeek

    Sara Peters is the Editor-in-Chief at InformationWeek and formally a Senior Editor at Dark Reading and editor-in-chief of Enterprise Efficiency. Prior that she was senior editor for the Computer Security Institute, writing and speaking about virtualization, identity management, cybersecurity law, and a myriad of other topics. She authored the 2009 CSI Computer Crime and Security Survey and founded the CSI Working Group on Web Security Research Law -- a collaborative project that investigated the dichotomy between laws regulating software vulnerability disclosure and those regulating Web vulnerability disclosure.

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