MPS 2.0: From Managed Print Services to Better Business Processes

MPS 2.0: From Managed Print Services to Better Business Processes


Available On Demand
Duration 60min
John Crandall
Vice President and General Manager Worldwide Enterprise Business
& Lexmark Global Services
John Crandall
John Crandall is responsible for all aspects of Lexmark’s Enterprise and Services business including strategy, sales and operations for Lexmark’s Enterprise, Managed Print Services, Solutions, Software and Customer Support Services businesses. Previously, Crandall served as general manager of Lexmark’s Enterprise and Global Services businesses in Europe, Middle East and Africa (EMEA) where he was responsible for sales and operations for enterprise customers, including Lexmark’s solutions and services business. Prior to joining Lexmark, Crandall spent 20 years in industry, much of which was with Eastman Kodak Company and Price Waterhouse in management positions across sales, operations, finance and technology.
Angèle Boyd
Group VP, General Manager , Imaging/Output Document Solutions & SMB,
Angèle Boyd
Angèle Boyd is responsible for IDC's worldwide research practice in the areas of imaging, output and document solutions (printing, scanning, business-critical document workflows, and managed print/document services). She is also responsible for IDC’s U.S. small/medium business research spanning the IT industry. She has conducted research and consulting at IDC since 1986.

During this time, she has been recognized as a Chairman's Achiever, and received the company's award for research excellence, the James Peacock Award.

Her research and consulting experience includes market plan development, strategic analysis, extensive demand-side research by company size and industry, and analysis of customer purchasing behavior using various distribution channels. Topics covered in her work are document-intensive business processes, document digitization solutions, printing and imaging services, and color printing technologies.

Ms. Boyd has written white papers and spoken on topics such as managed print/document services, information overload and the role of document solutions, and the impact of the economy and the green/sustainable movement on printing, scanning and business process document workflows.

She is quoted in the Wall Street Journal, the New York Times, USA Today, Investors Business Daily, the San Jose Mercury News, the San Francisco Chronicle, Forbes and Fortune magazine.

Prior to IDC, at the consulting company Arthur D. Little Inc., she was a core team member evaluating the costs and benefits of computerized management information systems. She assisted in the design, implementation, and analysis of several evaluations.

She received her B.A. from Tufts University (magna cum laude) and MBA (honors) from Babson College. She is a member of Beta Gamma Sigma.

Managed Print Services (MPS) has been successful at helping organizations reduce cost and improve operational efficiency. Now "MPS 2.0" offers a foundation for a broader solutions-based strategy to drive process efficiency and fuel growth in a changing IT world. This solutions-based approach goes beyond typical click-based MPS offerings that focus on devices.

This next-generation model combines intelligent devices with smart process applications customized to specific industries. MPS 2.0 bridges the gap between your business systems and the content, processes and assets that remain locked out of the workflow. MPS 2.0 also addresses the new IT platforms of cloud, mobility, and social business.

Knowledge to Benefit Your Business

Attend this webinar to discover how MPS 2.0 can take you from cost reduction to business optimization and future flexibility. You'll learn how MPS 2.0:

  • Goes beyond cost reduction and device consolidation to better manage information across your organization.
  • Provides a foundation for continued productivity improvements and process optimization.
  • Helps employees get work done with fewer bottlenecks and gain more time for customers and business.
  • Turns fleets of hardcopy devices, tablets and smartphones into productivity tools for better information access and more productive processes
  • Scales with software, not by adding people
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