How to Cancel No-Shows & Build Patient Engagement

How to Cancel No-Shows & Build Patient Engagement


Available On Demand
Duration 60min
Alison Diana
Senior Editor Healthcare
Alison Diana
Alison Diana is senior editor of InformationWeek, where she covers healthcare IT issues, news, and trends. A reporter and editor for more than 20 years, Alison writes about the evolving healthcare ecosystem including payers, providers, patients, and pharma on topics such as patient engagement, ICD-10, security, big data, analytics, and telehealth.
Bill Ramalho
Virginia Surgery
Bill Ramalho
With 20+ years of experience in diverse industries, Mr. Ramalho is an executive with a unique blend of technical, business, and financial acumen. In a consulting capacity, Mr. Ramalho has worked with companies such Chase/JP Morgan, PricewaterhouseCoopers, & IBM Global Services to anticipate industry trends, define data, application, and infrastructure architectures, and to build strong teams of both vertical and cross-functional aptitudes. In challenging environments, Mr. Ramalho has successfully been able to advance strategic business objectives by aligning organizations and deliverables. Currently Mr. Ramalho now serves as CIO/CTO for Fairfax Family Practice Centers and Virginia Surgery Associates, two leading medical care providers in Northern Virginia as he works to position the organizations in the new healthcare delivery environments.
Rachel Wentink
Senior Director
Interactive Intelligence
Rachel Wentink
Rachel Wentink holds the position of Senior Director for the Business Automation Group at Interactive Intelligence. She and her team focus on the worldwide adoption and success of the company’s newest products, with special focus on Interaction Process Automation (IPA), and Interaction Mobilizer, an SDK for mobile applications. Within Interactive Intelligence, Rachel has held the positions of Manager of the Americas-based Technical Support Department, Director of the Technical Support and Education departments for the Europe, Middle East and Africa division, and most recently, that of Senior Director of Product Management, where she was responsible for all of Interactive Intelligence’s product lines.

Prior to starting with Interactive Intelligence she held many different roles, including those of technical support engineer, knowledge manager, and manager of a CRM team for a Fortune 100 corporation; and subsequently as manager of a Technical Education and Consulting Department with Software Artistry/IBM.

No-shows cost the U.S. health system about $150 billion annually. Accounting for about 6% of appointments, they disrupt scheduling, harm their own health, and can cost practices tens of thousands of dollars in lost fees.

This webinar, presented by Bill Ramalho, CIO of Virginia Surgery Associates and sponsored by Interactive Intelligence, demonstrates how you can:

  • Improve profitability, workflow, and patient experience
  • Enhance patient engagement and boost population health
  • Exceed patient expectations and build loyalty
  • Build patient outreach programs

Spend your time treating -- not awaiting -- patients.

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