Performance from the User’s Perspective

Performance from the User’s Perspective


Available On Demand
Duration 60min
Erin Burke
Program Director, Performance Management for Applications and Infrastructure
IBM Software Group
Erin Burke
Erin manages IBM Software Group's Performance Management product portfolio, with the help of a multi-national team, with direct reports and development in UK, Ireland, and US. Erin leads her team in managing the business plan and execution of IBM's Performance Management portfolio, including full requirements analysis, offering definition, key market needs, product roadmap and strategy with emerging buyer and technical trends expected to impact the industry.
Michael Healey
Senior Contributing Editor
Michael Healey
Mike Healey is the president of Yeoman Technology Group, an engineering and research firm focusing on maximizing technology investments for organizations, and an InformationWeek contributor. He has more than 25 years of experience in technology integration and business development. Prior to founding Yeoman, Mike served as the CTO of national network integrator GreenPages. He joined GreenPages as part of the acquisition of TENCorp, where he served as president for 14 years. He has a BA in operations management from the University of Massachusetts Amherst and an MBA from Babson College. He is a regular contributor for InformationWeek, focusing on the business challenges related to implementing technology, focusing on the impact of Internet- and cloud-centric technology.

Improved platforms, standards, bandwidth rates and data models mean more IT shops are taking a “cloud-first” approach to new services, keeping only select jobs in house. Cost and ROI models support this stance. But what’s often left out of the calculus is the impact on the end user. Will they be more productive? Will it be easier for them to do their jobs, process data, and share information? This webinar takes a step back and looks at the impact on the employee base. We identify 7 major gaps that most organizations ignore in pursuit of the bigger vision.

Attend this webinar and:

  • Learn how to avoid getting a SaaS project dumped on IT
  • Help finance understand cloud CapEx versus OpEx
  • Identify why a SaaS app is underperforming
  • Avoid the pitfalls of cloud apps growing faster than your IT budget
  • Manage the eventual problem of Marketing developing their own SaaS apps

Register today.

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