Getting Down to Business: Chatbots for the Enterprise

Conversational AI can improve customer and employee engagement for your organization.

Beyond Alexa in the home, enterprises are implementing intelligent agents based on conversational AI to drive efficiencies in how their employees navigate business processes, and how customers get valuable support from an enterprise like yours. Expense processing, corporate employee directories, IT help desks, purchasing/acquisition, and customer sales and product support are just some of the ways that companies are leveraging machine learning and AI in enterprise applications.

Wed, Apr 08, 2020 10:00 AM PDT / 01:00 PM EDT
1h 00min

Attend this webinar and you'll:

  • Learn how enterprise software agents are delivering answers to customer and employee questions today
  • Understand how 24x7 access to online, interactive help enhances customer and employee satisfaction
  • See how conversational AI -- commonly exemplified by chatbots -- can free IT, HR, and call center staffers and others from mundane, repetitive tasks
  • Find out how conversational AI technologies work with existing enterprise applications such as CRM, payroll, and HR software
  • Get guidance on what your organization can do to make process automation along with employee and customer engagement real

Featured Speakers

  • Arthur  Franke
    Arthur Franke
    Director - Data Science

    Arthur joined KPMG’s Data & Analytics group in 2015. His analytics background began in academia, studying exotic subatomic particles with numerical and statistical methods applied to experimental data. Arthur has employed analytics to drive business decisions in the semiconductor, automotive, insurance, and retail sectors. His experience spans a range of data-driven solutions, from optimizing capital-intensive business plans, to sifting through terabytes of data to identify anomalous events.

  • Ellen Campana
    Ellen Campana
    Director - AI and NLP Platforms

    Dr. Ellen Campana is Director of AI and NLP Platforms at KPMG. She has been developing and delivering Artificial Intelligence software for 20 years, ranging from a conversational AI system for the International Space Station to a predictive analytics for omnichannel customer experience for top 5 banks. Before joining KPMG, Ellen was a technical leader at Intel and healthcare based startup Apixio. She was also a tenure-track professor in Art, Media and Engineering at Arizona State University.

  • Vesna Soraic
    Vesna Soraic
    Senior Manager, Product Marketing
    Micro Focus

    Vesna Soraic manages the Micro Focus product marketing team that covers service management, hybrid cloud management, robotic process automation, discovery and CMDB. She has over 20 years of experience working with IT executives and practitioners to take advantage of automated IT management. Vesna writes and speaks on these topics regularly and is also a regular contributor to the Micro Focus ITOM blog. In addition, she has an MS in Computer Science from the University of Ljubljana in Slovenia.

  • Peter Krass
    Peter Krass
    Contributing Editor

    Peter Krass is an editor and writer specializing in business technology. Formerly, Peter held senior editorial positions with Inc., Planet IT, Smart Enterprise, TechBuilder, InformationWeek, Dark Reading and the BusinessWeek newsletter group.

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