Getting Down to Business: Chatbots for the Enterprise

Conversational AI can improve customer and employee engagement for your organization.

Beyond Alexa in the home, enterprises are implementing intelligent agents based on conversational AI to drive efficiencies in how their employees navigate business processes, and how customers get valuable support from an enterprise like yours. Expense processing, corporate employee directories, IT help desks, purchasing/acquisition, and customer sales and product support are just some of the ways that companies are leveraging machine learning and AI in enterprise applications.

Available:
On Demand
Duration:
1h 00min

Attend this webinar and you'll:

  • Learn how enterprise software agents are delivering answers to customer and employee questions today
  • Understand how 24x7 access to online, interactive help enhances customer and employee satisfaction
  • See how conversational AI -- commonly exemplified by chatbots -- can free IT, HR, and call center staffers and others from mundane, repetitive tasks
  • Find out how conversational AI technologies work with existing enterprise applications such as CRM, payroll, and HR software
  • Get guidance on what your organization can do to make process automation along with employee and customer engagement real

Featured Speakers

  • Andy Froehlich
    Andy Froehlich
    President & Lead Network Architect
    West Gate Networks

    Andrew has well over a decade of enterprise networking under his belt through his consulting practice, which specializes in enterprise network architectures and datacenter build-outs and prior experience at organizations such as State Farm Insurance, United Airlines and the University of Chicago Medical Center. Having lived and worked in South East Asia for nearly three years, Andrew possesses a unique international business and technology perspective. When he's not consulting, Andrew enjoys writing technical blogs and is the author of two Cisco certification study guides published by Sybex.

  • Vesna Soraic
    Vesna Soraic
    Senior Manager, Product Marketing
    Micro Focus

    Vesna Soraic manages the Micro Focus product marketing team that covers service management, hybrid cloud management, robotic process automation, discovery and CMDB. She has over 20 years of experience working with IT executives and practitioners to take advantage of automated IT management. Vesna writes and speaks on these topics regularly and is also a regular contributor to the Micro Focus ITOM blog. In addition, she has an MS in Computer Science from the University of Ljubljana in Slovenia.

  • Peter Krass
    Peter Krass
    Contributing Editor
    InformationWeek

    Peter Krass is an editor and writer specializing in business technology. Formerly, Peter held senior editorial positions with Inc., Planet IT, Smart Enterprise, TechBuilder, InformationWeek, Dark Reading and the BusinessWeek newsletter group.

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