How to Bring Multichannel Data Into Your Business Processes
Craig Le Clair
Vice President, Principal Analyst Serving Enterprise Architecture Professionals
Craig Le Clair
Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.
Previous Work Experience
Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
Director of Worldwide Product Marketing
Brian Henderson brings the credibility of 20 years of IT, consulting and marketing experience, specializing in software application development, customer relationship management, and business process management. Today, as Lexmark Director of Worldwide Product Marketing, he focuses on solutions that combine smart MFPs with integrated applications to help enterprises manage information more efficiently.
Alan serves Enterprise Architecture Professionals. He is a leading expert on multiple aspects of enterprise information management (EIM) including enterprise content management, data management, information governance (both data and content governance), digital rights management, and digital asset management. Alan helps Forrester clients define EIM strategies, identify organizational risks associated with EIM implementations, and build information governance programs that ensure information integrity and project success.
Previous Work Experience
Before joining Forrester, Alan worked for Perficient as a principal consultant focused on delivering strategic ECM projects to end user clients. Previously, Alan worked as a senior director in marketing for Hummingbird, where he was responsible for creating value-added solutions from the Hummingbird ECM suite of products. As a consultant, Alan designed and implemented document management and imaging systems for Fortune 100 companies.
Alan earned a B.S. in electrical engineering from Drexel University.
Even the best business processes fail when data can't get in. Here's a solution.
Join enterprise architecture experts and workflow professionals to hear about the latest thinking in streamlining business processes and making data more available when and where it's needed.
Multi-channel input, advanced analytics capabilities, cloud-based processes and other trends have changed the nature of data workflow. With big data, mobile devices, and even traditional workhorses like email, spreadsheets and voice mail, the sources of business data have multiplied almost beyond control. Sometimes paper is the beginning of data-centric processes; more and more frequently data comes in via mobile devices or through a cloud source. Many organizations must deal with a hybrid environment of digital and paper-based content. The problem remains the same: how to organize, manage and use the fire hose of business data that confronts us every day -- and slows us down because it’s not available when we need it.
The solution to connecting unavailable data with the business users and systems that need it starts at the point of use. Capturing and organizing data in the most efficient way at the beginning of each process is the key to workflow efficiency and team productivity. Multichannel capture has thus become a new model for process efficiency.
Having expanded data sources can be good for enterprises, but process barriers like stubbornly unavailable data cancel out productivity. New content workflow models must be able to accommodate alternative data input sources like mobile devices, scanning, email and more.
With a multichannel-capable onramp for acquiring and managing enterprise information, you gain a powerful efficiency tool that has broad application across your global enterprise. Now you can get a leg up on researching and launching a multichannel data capture strategy. This webinar defines the new approach and lays out the criteria you should consider to choose the best solution for your enterprise.
Who should attend this webinar:
- Business process management professionals seeking better workflow connectivity
- Enterprise architecture professionals ready for new approaches to processes
- CIOs, IT executives and operations leaders who want greater operational efficiency