You Can’t Make Me! Using Change Management for Process Improvement Success

You Can’t Make Me! Using Change Management for Process Improvement Success


Available On Demand
Duration 60min
Phil Eastman
Leadership Advisors
Phil Eastman
Phil Eastman combines more than 30 years of leadership experience with his passion for developing leaders, building teams, and enhancing performance. Phil has served in numerous corporate and community leadership roles. His corporate experience includes 17 years in the banking industry. After achieving progressively more responsible corporate positions, Phil chose to pursue a career where he optimizes the individual and organizational effectiveness of leaders. As an advisor, author and teacher, Phil works with a growing and diverse group of organizations in a variety of industries and countries. His leadership experience and expertise have made him a sought-after teacher, speaker and, advisor to organizations in the United States, Canada, Asia, Europe and Australia. Phil is the author of The Character of Leadership: An Ancient Model for a Quantum Age. The book explores the relationship between character and leadership and makes a case for the active development of character to enhance leadership ability. The challenges we face are not economic, environmental, social or legal; they are challenges of character and leadership. Consequently, a model of character is vital to true leadership development. Phil earned a Bachelor of Business Administration degree in Management and Organization from Idaho State University and holds a Master of Arts degree in Theological Studies from Bethel Seminary. He is a graduate of and instructor for the Pacific Coast Banking School at the University of Washington. Phil is also a Master Instructor for Prosci’s Change Management Learning Center.
John McCoy
Solutions Architect - BPM
Perceptive Software
John McCoy
John brings over 18 years of staff and consulting experience in enterprise computing environments and holds two Six Sigma certifications related to process improvement and business process design. He spearheads the Lexmark BPM practice in North America and helps customers in many industries achieve business goals through smarter processes.

Business Process Improvement drives productivity improvements, but the very nature of process improvement requires people to change. That reality, along with an ever-increasing volume of change across every industry, makes change management essential to process improvement success. Process management and change management go hand in hand.

Even the best process improvements fall flat when people resist new ways of working. Overcome resistance by incorporating Change Management into your Business Process Improvement plans. The probability of success is nearly six times higher for organizations that effectively use change management. So when you commit to business process improvement, change management must be part of your solution if you expect to realize the benefits you want. This webinar will help.

Attend this webinar to learn how to:

  • Connect change management to successful process improvement
  • Engage your employees in process improvement changes
  • Target the source of employee resistance
  • Involve leaders in change management to get sustained results
  • Understand the human aspects of process improvement 

Two Big Brains, One Great Webinar

You’ll get insights and ideas from two experts in the fields of Change Management and Business Process Improvement. Popular author, teacher and advisor Phil Eastman II speaks on change engagement to audiences around the world. You can’t train your way through the human side of change, says Phil, so attend this webinar to find out what you can do. 

Lexmark helps customers transform daily workflow through process improvement. Lexmark process improvement evangelist, John McCoy, shares examples of companies that have successfully combined process improvement with change management. You’ll get ideas on how you can do it, too.


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